Job Description
We are Urgently Hiring for a dedicated Remote Technical Support Specialist to join our growing team based in Jacksonville, FL.
At ApexTech Solutions, we believe in empowering our remote workforce. We are pleased to announce that we provide all necessary equipment (laptop, monitor, peripherals) directly to your home office, so you can focus on what you do best—supporting our clients.
As a key member of our support team, you will be the first point of contact for our clients, ensuring seamless technical operations and exceptional customer experiences.
Responsibilities
- Provide high-quality technical support via phone, email, and chat for clients in the Jacksonville area and beyond.
- Diagnose and troubleshoot hardware and software issues remotely and on-site.
- Install, configure, and maintain remote desktop software and security protocols.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the IT department to resolve complex escalated tickets.
- Maintain a professional and positive demeanor when representing the company brand.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in technical support, customer service, or a helpdesk role.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently in a remote environment while maintaining strict deadlines.