Job Description
About the Opportunity:
Memphis Tech Solutions is looking for a highly skilled Remote Technical Support Specialist to join our growing team. We are committed to hiring immediately for this role, offering a fully remote work environment for candidates based in Memphis, TN. You will be the first point of contact for our clients, resolving technical issues and ensuring seamless operations from the comfort of your home office.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- 100% Remote: Work from home with a flexible schedule.
- Competitive Pay: Earn $18.50 - $24.00/hour based on experience.
Key Responsibilities:
- Provide exceptional remote technical support to clients via phone, email, and chat.
- Troubleshoot hardware, software, and network connectivity issues.
- Diagnose and resolve technical problems efficiently to minimize downtime.
- Document all support interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex issues.
- Maintain a professional and positive customer experience at all times.
Qualifications:
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 1-2 years of experience in technical support or help desk.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Must reside within the Memphis, TN area.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet and home office setup.
Responsibilities
- Provide exceptional remote technical support to clients via phone, email, and chat.
- Troubleshoot hardware, software, and network connectivity issues.
- Diagnose and resolve technical problems efficiently to minimize downtime.
- Document all support interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex issues.
- Maintain a professional and positive customer experience at all times.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 1-2 years of experience in technical support or help desk.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Must reside within the Memphis, TN area.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet and home office setup.