Job Description
Are you a night owl who thrives in a quiet environment? Apex Tech Solutions is seeking a highly motivated Remote Technical Support Specialist to join our Minneapolis-based team. If you enjoy solving complex technical problems and providing top-tier customer service without the distractions of the daytime rush, this is the perfect opportunity for you.
We offer a competitive benefits package, including health insurance, a 401(k) plan, and the flexibility to work from the comfort of your own home during our night shift hours. Join us and become a key player in our customer success strategy!
Responsibilities
- Provide expert technical assistance and troubleshooting for clients via phone, chat, and email during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of all support interactions and customer requests in our CRM system.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
- Stay updated on the latest technology trends and internal systems to provide the best possible solutions.
- Escalate complex issues to senior management when necessary, ensuring minimal downtime for our clients.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Proven experience in technical support or customer service, preferably in a remote or night shift environment.
- Strong troubleshooting skills with a deep understanding of Windows, macOS, and common peripheral devices.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Must be legally authorized to work in the United States and comfortable working night shifts (6:00 PM - 3:00 AM EST).
- Reliable high-speed internet connection and a dedicated workspace free from distractions.