Job Description
Are you a night owl looking for a stable remote career? Apex Data Systems is currently hiring Technical Support Representatives to join our dynamic team. We are looking for dedicated individuals to work from home in the Cleveland, OH area. We pride ourselves on providing a comprehensive package, including all necessary equipment (Laptop, Headset, Monitor) so you can focus on what matters most—supporting our clients.
Why Join Us?
- Equipment Provided: We cover all hardware costs so you don't have to.
- Flexible Schedule: Work the night shift from the comfort of your home.
- Competitive Pay: Earn a competitive salary with performance bonuses.
- Growth Opportunities: Clear path for advancement within the IT support field.
We are seeking a detail-oriented professional who excels under pressure and enjoys solving complex technical problems for our diverse client base.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for remote clients via phone, chat, and email.
- Provide exceptional customer service and technical guidance to ensure client satisfaction.
- Document all technical interactions and resolutions accurately in our ticketing system.
- Collaborate with senior engineering teams to escalate and resolve complex technical barriers.
- Conduct remote system maintenance and software updates as required.
- Stay up-to-date with the latest technology trends and internal support procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Must be available to work full-time night shifts (e.g., 10:00 PM – 6:00 AM EST).
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong troubleshooting skills and the ability to think critically under pressure.
- Reliable high-speed internet connection and a dedicated home workspace.
- Previous experience in technical support or customer service is a plus but not required.