Job Description
Join Detroit Tech Solutions as a Remote Weekend Customer Support Specialist and become the voice of innovation! We're seeking tech-savvy professionals to deliver exceptional customer experiences during weekend shifts (Saturday-Sunday, 8 AM-8 PM EST). Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting cutting-edge technology solutions for Fortune 500 clients.
Why You'll Love This Role:
• Premium remote work setup provided
• Health/dental/vision insurance + 401(k)
• Career advancement opportunities
• Collaborative virtual team environment
Responsibilities
- Resolve complex technical inquiries via phone, chat, and email for enterprise clients
- Document cases in CRM systems with 95%+ accuracy
- Collaborate with Tier 2 engineers on escalations
- Maintain 90%+ customer satisfaction metrics
- Train on new product launches quarterly
- Participate in weekend shift rotations
- Generate monthly performance reports
Qualifications
- 2+ years technical customer support experience
- Proficiency with CRM (Salesforce) and ticketing systems
- Strong troubleshooting skills for SaaS/cloud platforms
- Excellent written/verbal communication
- Ability to work independently in remote settings
- CompTIA A+ or similar certification preferred
- Available for consistent weekend shifts