Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals in Nashville to deliver exceptional service during weekend hours with complete flexibility. Enjoy the perfect work-life balance with remote work options while supporting innovative clients across North Carolina. This role offers competitive pay, professional growth opportunities, and a supportive virtual environment.
Why You'll Love This Role:
• 100% remote weekend shifts (Sat/Sun)
• Flexible scheduling around your life
• Competitive hourly compensation
• Cutting-edge tech stack provided
• Opportunity to transition to full-time
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Utilize CRM software to document interactions and track resolutions
- Collaborate with cross-functional teams to address complex issues
- Maintain high customer satisfaction metrics (CSAT >95%)
- Identify and escalate product improvement opportunities
- Complete weekend shift reports and documentation
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk, Salesforce, or similar CRM
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently during weekend shifts
- Experience with remote work tools (Slack, Zoom, etc.)
- High school diploma or equivalent required