Job Description
Join NexGen Solutions as a Remote Weekend Customer Support Specialist and deliver exceptional service while enjoying work-life balance! We're seeking tech-savvy professionals to support our growing client base during weekend shifts. This fully remote role offers flexible hours, competitive compensation, and the opportunity to work with cutting-edge technology—all while staying connected to Cleveland's vibrant community.
Responsibilities
- Provide responsive technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues using remote diagnostic tools
- Document cases accurately in CRM systems with detailed resolution steps
- Collaborate with Tier 2 support teams for complex escalations
- Maintain 95% customer satisfaction metrics through proactive communication
- Participate in weekend shift rotations (Saturday/Sunday, 8 AM - 8 PM)
- Contribute to knowledge base articles for recurring issues
Qualifications
- 2+ years in customer support or technical assistance role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional written and verbal communication skills
- Experience with Zendesk or Salesforce CRM systems
- Ability to troubleshoot independently using remote access tools
- Strong time management and multitasking capabilities
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ohio residency required for state tax compliance