Job Description
Join TechSolutions Inc. as a Remote Weekend Customer Support Specialist and deliver exceptional service while enjoying a flexible weekend schedule. This role is perfect for tech-savvy individuals in San Antonio seeking work-life balance without sacrificing competitive compensation. As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction—all from the comfort of your home office. We offer comprehensive training, career growth opportunities, and a supportive remote work culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for software and hardware products
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including response time and resolution rate
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer support or technical troubleshooting experience
- Proficiency with remote work tools (Zoom, Slack, CRM platforms)
- Strong written and verbal communication skills in English
- Ability to troubleshoot basic software and hardware issues
- Weekend availability (Saturday/Sunday) and reliable internet connection
- Self-motivated with excellent problem-solving abilities