Job Description
Join SeattleTech Solutions as a Remote Weekend Customer Support Specialist and transform weekend downtime into career growth! We're seeking tech-savvy professionals to deliver exceptional support during Saturday/Sunday shifts while enjoying work-life balance. Our remote-first culture combines Seattle's innovative spirit with flexible scheduling, competitive compensation, and opportunities for advancement. If you're passionate about solving problems and thrive in weekend-focused roles, this is your chance to excel in one of America's most vibrant tech hubs.
Responsibilities
- Provide exceptional technical support via phone, email, and chat during weekend shifts (Sat/Sun)
- Resolve customer issues with troubleshooting for software, hardware, and connectivity problems
- Document interactions in CRM systems with detailed case notes and resolution tracking
- Collaborate with weekday teams to ensure seamless customer experience handoffs
- Identify trends in customer inquiries to improve product knowledge base
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Participate in weekend team training sessions to stay updated on products
Qualifications
- 2+ years of customer support experience in tech or SaaS environment
- Proven ability to troubleshoot Windows/macOS, mobile devices, and network issues
- Excellent written and verbal communication skills with clear technical explanations
- Self-motivated with strong time management in unsupervised remote settings
- Proficient with Zendesk, Jira, or similar support ticketing systems
- Reliable high-speed internet and dedicated home workspace
- Weekend availability mandatory (Saturday/Sunday 8am-8pm PT)
- Associate degree in IT or related field preferred