Job Description
Join Tampa Digital Solutions as a Remote Weekend Customer Support Specialist and enjoy work-life balance with our flexible weekend schedule! We're seeking tech-savvy professionals to deliver exceptional support from home while Tampa sleeps. This role offers competitive pay, full benefits, and the chance to grow with an innovative Florida-based tech leader.
Our ideal candidate thrives in remote environments, values weekend flexibility, and possesses exceptional problem-solving skills. You'll be the first point of contact for our clients across the Southeast, resolving technical issues with professionalism and expertise.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during weekend shifts (Sat-Sun 8AM-8PM)
- Troubleshoot technical issues for enterprise clients using remote diagnostic tools
- Document cases accurately in CRM systems and maintain SLA compliance
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify trends in customer feedback to improve service protocols
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- 2+ years of customer support experience with remote work exposure
- Proficiency in CRM platforms (Salesforce preferred) and ticketing systems
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Self-motivated with proven time management in remote settings
- Available for consistent weekend shifts (12-16 hours weekly)
- High-speed home internet and quiet workspace required