Job Description
Join Tucson Tech Solutions as a Remote Weekend Customer Support Specialist and transform your weekends into a rewarding career! We're seeking tech-savvy professionals to deliver exceptional support during our peak weekend hours. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while serving clients across the Southwest. This role is perfect for night owls seeking work-life balance with consistent weekend schedules.
Responsibilities
- Provide exceptional technical support via phone, chat, and email during weekend shifts (Sat-Sun 8am-8pm MST)
- Resolve customer inquiries regarding software platforms, hardware issues, and account management
- Document cases in CRM systems with detailed notes and resolution steps
- Collaborate with weekday teams for seamless handoffs and complex issue escalation
- Maintain high customer satisfaction scores and first-contact resolution metrics
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years in customer support or technical troubleshooting experience
- Proficient with remote work tools (Zoom, Slack, Zendesk)
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication skills
- Ability to work independently during weekend shifts with minimal supervision
- High school diploma or equivalent; relevant certifications preferred
- Reliable high-speed internet and dedicated home office setup