Job Description
Join TechConnect Solutions as a Remote Weekend Customer Support Specialist and enjoy the freedom of 100% work-from-home flexibility while serving customers across Kansas City and California. This full-time weekend shift role offers competitive compensation and a dynamic remote work environment. You'll be the frontline hero resolving technical inquiries, delivering exceptional service, and driving customer satisfaction—all from your home office. We provide comprehensive training, cutting-edge tools, and a supportive team culture that values work-life balance. If you're a tech-savvy professional seeking a stable remote career with weekend availability, this opportunity is your perfect match.
Responsibilities
- Resolve technical inquiries via phone, email, and chat for Kansas City and California-based clients
- Document interactions and troubleshoot issues using CRM systems
- Collaborate with cross-functional teams to resolve complex customer problems
- Proactively identify opportunities to improve customer experience
- Maintain detailed case documentation and follow up on unresolved issues
- Adhere to service level agreements and quality standards
- Participate in weekend shift rotations (Sat-Sun 8am-6pm CST)
Qualifications
- 2+ years of customer support or technical support experience
- Proficiency with remote collaboration tools (Zoom, Slack, Jira)
- Strong problem-solving and communication skills
- Ability to work independently in a fully remote setting
- Weekend availability is mandatory (Saturday/Sunday shifts)
- High-speed home internet and quiet workspace required
- Experience with ticketing systems (Zendesk, ServiceNow)