Deskripsi Pekerjaan
Are you looking for the perfect work-life balance? Apex Tech Solutions is hiring a Remote Weekend Customer Support Specialist based in New York, NY. Join a dynamic team that values your expertise and offers a premium weekend schedule with competitive compensation.
In this role, you will be the first point of contact for our valued clients, ensuring seamless technical support and exceptional customer experiences during the weekend hours. We are looking for a proactive problem-solver who thrives in a remote environment and understands the importance of reliability in the New York time zone.
Why Join Us?
- Premium Pay: Competitive hourly rate ($22 - $30/hr) reflecting your skill set.
- Flexible Schedule: Focus on your weekend without the Monday-Friday commute.
- Remote Freedom: Work from anywhere in the NY Metro area or beyond.
Apply today to take control of your schedule!
Tanggung Jawab
- Manage and resolve incoming customer support tickets via our ticketing system (Zendesk/Intercom) with a focus on speed and accuracy.
- Provide technical troubleshooting and guidance for software, hardware, and network issues.
- Communicate complex technical concepts to non-technical clients in clear, professional English.
- Collaborate with the weekday support team to ensure seamless continuity of service and knowledge transfer.
- Escalate complex issues to senior engineering teams with detailed documentation and context.
- Document common issues and contribute to the internal knowledge base to improve team efficiency.
Kualifikasi
- Must be legally authorized to work in the United States and located within the New York time zone.
- Minimum of 1-2 years of experience in customer support or technical assistance.
- Strong proficiency with remote collaboration tools (Slack, Zoom) and ticketing systems.
- Excellent written and verbal communication skills with a customer-centric mindset.
- Ability to work independently with minimal supervision during weekend shifts.
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.