Job Description
Join Coastal Connect Solutions as a Remote Weekend Specialist and enjoy the perfect work-life balance! We provide all necessary equipment including high-speed internet, ergonomic chair, and dual monitors – everything you need to excel from home. This weekend-focused role offers competitive compensation and full benefits while serving customers across Virginia Beach and beyond.
As a key member of our virtual team, you'll deliver exceptional service during weekend shifts while enjoying the flexibility of remote work. Our commitment to employee success includes comprehensive training, career advancement opportunities, and a supportive digital workspace.
Responsibilities
- Deliver premium customer support via phone, email, and chat during weekend shifts
- Resolve technical inquiries and troubleshoot issues using provided equipment
- Maintain detailed customer records in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Meet performance metrics including response times and resolution rates
- Participate in ongoing virtual training and development
- Adhere to security protocols for remote data handling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable home internet connection (minimum 25 Mbps)
- Weekend availability (Sat/Sun 8am-8pm)
- Proficiency with remote collaboration tools
- Must pass background check and equipment security training