Job Description
Join NexGen Solutions as a Remote Weekend Support Specialist and transform your weekends into rewarding career opportunities! We're seeking tech-savvy professionals to deliver exceptional customer support during weekend shifts while working from the comfort of your home in Jacksonville. Enjoy competitive pay, flexible scheduling, and a dynamic remote culture focused on innovation and work-life balance.
Why Work With Us?
- Premium remote work setup provided
- Comprehensive weekend premium pay
- Opportunities for career advancement
- Health and wellness stipends
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and email during weekend shifts
- Resolve customer inquiries related to software, hardware, and account management
- Document all interactions and maintain accurate ticket records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify trends and escalate complex issues to senior engineers
- Contribute to knowledge base documentation and process improvements
- Meet weekly performance metrics for resolution time and customer satisfaction
Qualifications
- Minimum 1 year of customer support or technical troubleshooting experience
- Proficiency with remote communication tools (Zoom, Slack, Teams)
- Strong problem-solving skills with attention to detail
- Ability to work independently during weekend shifts (Sat/Sun)
- High-speed internet connection and quiet home office environment
- Experience with ticketing systems (Zendesk, Jira, or ServiceNow)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred