Job Description
We are seeking a highly motivated Remote Technical Support Specialist to join our elite Raleigh-based team. If you thrive in a remote environment and enjoy providing exceptional service on weekends, this is the role for you. Enjoy the flexibility of working from home while making a significant impact.
Why You’ll Love This Role
- 100% Remote Work: No commute, work from the comfort of your home.
- Weekend Shifts: Work Fri-Sun or Sat-Sun to keep your weekdays free.
- Premium Benefits: Comprehensive health, dental, and vision insurance.
At Apex Innovations, we believe in empowering our team members. You will be the first point of contact for our valued clients, ensuring their technical needs are met with precision and empathy.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for clients via phone and chat.
- Provide step-by-step technical guidance to ensure customer satisfaction and resolution.
- Document all interactions and technical resolutions in the CRM system accurately.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Maintain a deep knowledge of our product suite and update skills regularly.
- Ensure compliance with company policies and data security protocols.
- Conduct quality assurance checks on support tickets before closure.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proven experience working in a remote or hybrid work environment.
- Strong written and verbal communication skills.
- Availability to work weekends (Friday, Saturday, or Sunday shifts).
- Proficiency with Microsoft Office Suite and remote communication tools.
- Ability to troubleshoot common technical problems quickly and efficiently.