Job Description
Are you a problem-solver who thrives in a dynamic environment? Apex Digital Solutions is looking for a dedicated Remote Weekend Technical Support Specialist to join our elite team. If you have a passion for technology and a commitment to customer excellence, we want to hear from you.
This is a fantastic opportunity to secure a stable, high-paying position with a top-tier company, all from the comfort of your home in Omaha, NE. You will be the face of our technical support, ensuring our clients have seamless experiences.
Why You Will Love This Role:
- Flexible Weekend Schedule: Enjoy your weekdays free while working a structured weekend shift.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Full Benefits Package: Health, dental, vision, and 401(k) matching available.
- Growth Potential: Clear pathways for career advancement within the company.
Responsibilities
- Provide high-quality technical troubleshooting and support via chat, email, and phone.
- Diagnose and resolve hardware and software issues for enterprise clients.
- Maintain a high customer satisfaction score by resolving tickets quickly and accurately.
- Document all interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex bugs and issues.
- Stay updated on the latest technology trends to provide informed solutions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is preferred.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong proficiency in Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Must be available to work a full-time weekend schedule (Saturday and Sunday).
- Reliable high-speed internet connection and a dedicated home office space.