Job Description
Are you looking for a rewarding career with flexibility and a comprehensive benefits package? Apex Innovations is seeking a dedicated Remote Weekend Technical Support Specialist to join our growing team in Oklahoma City. In this role, you will be the technical lifeline for our clients, ensuring seamless operations during our peak weekend periods.
Unlike many other roles, we believe in equipping our team for success. As a valued team member, you will receive a fully funded equipment package, including a high-performance laptop, dual monitors, and all necessary peripherals, delivered directly to your home office.
We are looking for a self-motivated professional who thrives in a remote environment and can deliver exceptional service with a smile, even on weekends.
Responsibilities
- Remote Equipment Management: Configure, troubleshoot, and maintain remote workstations and provided equipment for new hires and existing staff.
- Weekend Technical Support: Provide advanced technical support and troubleshooting via chat, email, and phone during designated weekend shifts.
- System Monitoring: Proactively monitor system performance and address potential issues before they impact the user experience.
- Client Communication: Deliver clear, concise, and empathetic solutions to complex technical problems for our diverse client base.
- Inventory Tracking: Maintain accurate records of equipment distribution, repairs, and replacements.
- Documentation: Log all support tickets, resolutions, and technical notes into our CRM system.
Qualifications
- Availability: Must be available to work full-time hours during weekends (Saturday and Sunday).
- Experience: Minimum 2 years of experience in IT support, help desk, or technical customer service.
- Hardware Proficiency: Strong knowledge of PC hardware, operating systems (Windows/macOS), and peripheral devices.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Environment: A reliable high-speed internet connection and a dedicated workspace are required.
- Tools: Familiarity with remote support software (e.g., TeamViewer, AnyDesk) is a plus.