Job Description
Are you looking for a career that offers the flexibility of a remote lifestyle without the burden of purchasing expensive equipment? Apex Digital Solutions is seeking a dedicated Remote Technical Support Specialist based in Wichita, KS. We provide all the necessary hardware (laptop, monitor, ergonomic accessories) so you can focus entirely on delivering exceptional customer service.
In this pivotal role, you will serve as the first line of defense for our clients, resolving technical issues efficiently and professionally from the comfort of your home office.
Why Join Us?
- Full Equipment Provided: We supply a high-performance laptop, external monitor, and peripherals. No upfront costs required.
- Competitive Pay: Earn between $55,000 and $75,000 annually based on experience.
- Flexible Schedule: Enjoy the freedom of a remote work environment with core hours flexibility.
Ready to advance your career in IT support? Apply now!
Responsibilities
- Provide expert technical support via phone, email, and live chat to resolve hardware and software issues.
- Diagnose and troubleshoot remote access problems and network connectivity issues.
- Set up, configure, and maintain remote workstations for new hires.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with the internal IT team to escalate complex technical challenges.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
Qualifications
- High school diploma or equivalent (Associate’s degree in Information Technology or related field is a plus).
- Basic understanding of computer hardware components, operating systems (Windows/macOS), and peripherals.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to pass a background check and drug screen.