Job Description
Join our award-winning remote team as a Tech Support Specialist! Enjoy full-time flexibility with company-provided equipment including laptop, headset, and ergonomic desk setup. Based in Kansas City, MO, you'll resolve technical issues for enterprise clients while advancing your career in a supportive environment. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Document troubleshooting steps and solutions in CRM systems
- Provide exceptional customer service through chat, email, and phone channels
- Collaborate with cross-functional teams to escalate complex issues
- Conduct virtual training sessions for clients on new technologies
- Maintain service level agreements (SLAs) with 99%+ resolution rates
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Proficiency in Windows/Mac OS and network fundamentals