Job Description
Are you a tech-savvy problem solver looking for a flexible remote opportunity?
Apex Technical Solutions is seeking a dedicated Weekend Technician to join our elite support team in Tampa. We pride ourselves on delivering top-tier technical support while offering a comprehensive benefits package that prioritizes work-life balance.
As a member of our weekend shift team, you will play a critical role in maintaining system integrity and resolving complex technical issues for our clients. We provide all necessary equipment to ensure you have the tools you need to succeed from anywhere in the United States.
Why Join Us?
- 100% Remote Work: No commute, just results.
- Equipment Provided: We supply the latest laptops, monitors, and peripherals.
- Weekend Flexibility: Enjoy your weekdays free while earning a competitive hourly rate.
- Professional Growth: Continuous training and clear pathways for advancement.
Responsibilities
- Provide high-level technical support and troubleshooting via phone, email, and remote desktop tools during weekend shifts.
- Install, configure, and deploy hardware and software solutions for remote clients.
- Diagnose and resolve network connectivity issues and operating system errors.
- Document all technical interactions, resolutions, and system changes in our CRM database.
- Collaborate with the support team to escalate complex issues and implement preventative maintenance strategies.
- Ensure 100% uptime and customer satisfaction for all weekend support tickets.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Minimum of 2 years of experience in technical support, help desk, or IT administration.
- Strong working knowledge of Windows 10/11 and macOS operating systems.
- Proficiency with remote access software (e.g., TeamViewer, LogMeIn) and troubleshooting protocols.
- Ability to work independently with minimal supervision during weekend hours.
- Excellent verbal and written communication skills.