Job Description
Join Apex Solutions Group and enjoy the freedom of remote work with weekly pay in Jacksonville, FL! We're seeking dedicated Customer Specialists to join our growing team. This full-time position offers competitive compensation, flexible scheduling, and the opportunity to make a real impact—all from the comfort of your home office. Our commitment to employee well-being includes comprehensive training, career advancement opportunities, and a supportive virtual work environment. If you're motivated, customer-focused, and ready for a career with tangible rewards, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions and update CRM systems accurately
- Collaborate with team members to improve processes and customer satisfaction
- Meet/exceed performance metrics including call handling times and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability including evenings/weekends as needed