Job Description
Join our dynamic team as a Remote Weekly Pay Tech Support Specialist and enjoy the freedom of working from anywhere while earning every week! We're seeking a tech-savvy professional to deliver exceptional customer support for our cutting-edge SaaS platform. This fully remote role offers competitive hourly pay with weekly direct deposits, comprehensive benefits, and opportunities for career growth. Ideal for self-motivated individuals in the San Antonio area looking for stability and flexibility in their tech career.
Why NexGen Solutions?
- Weekly paychecks with no waiting periods
- 100% remote work environment
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Document troubleshooting steps and solutions in ticketing system (Zendesk)
- Escalate complex issues to senior engineers with detailed documentation
- Conduct remote system installations and configurations for new clients
- Collaborate with cross-functional teams to improve support processes
- Monitor system performance and proactively address potential outages
Qualifications
- Minimum 2 years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (Zendesk, ServiceNow preferred)
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Valid US work authorization and Texas residency