Job Description
Join our dynamic healthcare team as a Scheduling Coordinator and become the backbone of patient care operations! We're seeking a highly organized professional to optimize appointment workflows, enhance patient experiences, and ensure seamless clinic operations. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in Detroit's thriving healthcare sector.
As a key member of our administrative team, you'll leverage cutting-edge scheduling systems to coordinate complex medical appointments, manage provider calendars, and facilitate smooth transitions between departments. Your expertise will directly impact patient satisfaction and operational efficiency.
Responsibilities
- Manage and optimize provider appointment schedules across multiple departments
- Coordinate complex multi-specialty appointments and referrals
- Utilize EHR systems (Epic experience preferred) for real-time schedule adjustments
- Act as primary liaison between patients, providers, and clinical staff
- Monitor and maintain patient wait times and appointment adherence metrics
- Handle urgent scheduling requests and rescheduling with precision
- Generate daily, weekly, and monthly scheduling reports for leadership
Qualifications
- Minimum 2 years of medical scheduling or healthcare coordination experience
- Proficiency with EHR systems and scheduling software (Epic strongly preferred)
- Exceptional communication and conflict resolution skills
- Ability to manage competing priorities in a fast-paced environment
- Strong attention to detail and organizational abilities
- Knowledge of healthcare compliance standards (HIPAA, Joint Commission)
- Associate's degree in healthcare administration or related field