Job Description
Join our award-winning healthcare team in Detroit as a Scheduling Coordinator! We're seeking a detail-oriented professional to orchestrate seamless patient experiences through precise appointment management. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your organizational skills directly impact patient care quality.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid time off and holidays
- Professional development stipend
- On-site parking and transit benefits
Responsibilities
- Coordinate complex provider schedules across multiple departments using Epic EHR system
- Optimize appointment workflows to minimize patient wait times and maximize provider efficiency
- Handle high-volume patient scheduling via phone, portal, and in-person interactions
- Resolve scheduling conflicts with clinical teams and insurance authorization processes
- Generate daily/weekly utilization reports and capacity planning analytics
- Maintain strict HIPAA compliance for all protected health information
- Train staff on scheduling protocols and system updates
Qualifications
- Associate's degree or equivalent certification required (Bachelor's preferred)
- 3+ years healthcare scheduling experience with EHR proficiency
- Expert knowledge of Michigan Medicaid/Medicare regulations
- Advanced proficiency in Microsoft Office Suite and calendar management tools
- Exceptional communication skills with diverse patient populations
- Ability to manage competing priorities in fast-paced clinical environments
- Certified Medical Administrative Assistant (CMA) or equivalent preferred