Job Description
Join our dynamic healthcare team as a Scheduling Coordinator in Albuquerque! We're seeking a highly organized professional to optimize patient flow and provider efficiency. This pivotal role ensures seamless appointment coordination across multiple departments while maintaining exceptional patient experiences. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment in New Mexico's largest healthcare network. If you excel in fast-paced environments and possess exceptional communication skills, apply today to become an integral part of our patient-centered care model.
Responsibilities
- Coordinate complex multi-specialty appointments and surgical scheduling across 15+ departments
- Optimize provider calendars while maintaining 95%+ scheduling accuracy
- Liaise between patients, providers, and ancillary services to resolve scheduling conflicts
- Implement and maintain scheduling protocols using Epic EMR system
- Generate daily/weekly reports on scheduling metrics and utilization rates
- Train new staff on scheduling protocols and EMR navigation
- Manage overflow queues and triage urgent scheduling requests
Qualifications
- 3+ years experience in healthcare or medical office scheduling
- Expert proficiency in Epic EMR scheduling modules
- Certified Medical Scheduler (CMS) or equivalent certification preferred
- Exceptional verbal/written communication skills
- Advanced knowledge of insurance verification and authorization processes
- Proven ability to manage competing priorities in high-volume settings
- Associate's degree in healthcare administration or related field