Job Description
Join our dynamic healthcare team as a Scheduling Coordinator in Fresno! This pivotal role ensures seamless patient experiences through efficient appointment management, provider coordination, and operational excellence. We're seeking a detail-oriented professional to optimize our clinic's workflow while delivering exceptional service to our diverse patient community. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your organizational skills directly impact patient care quality.
Responsibilities
- Manage complex multi-provider scheduling calendars using Epic EMR system
- Coordinate patient appointments across specialties while optimizing provider utilization
- Handle high-volume call center operations with 95%+ patient satisfaction metrics
- Resolve scheduling conflicts and adjust calendars proactively
- Generate daily/weekly reports on appointment volumes and no-show rates
- Train staff on scheduling protocols and software updates
- Collaborate with billing department to ensure accurate insurance verification
Qualifications
- 3+ years' experience in healthcare scheduling or coordination role
- Expert proficiency in Epic EMR and Microsoft Office Suite
- Strong problem-solving skills with conflict resolution expertise
- Excellent communication abilities (verbal/written, bilingual Spanish preferred)
- Proven track record of meeting KPIs (e.g., 90%+ schedule fill rate)
- Ability to multitask in fast-paced environment with minimal supervision
- Knowledge of HIPAA compliance and patient privacy regulations
- Associate's degree in healthcare administration or related field required