Job Description
Are you an organized professional looking to make a real difference in the healthcare industry?
Apex Health Systems is currently seeking a highly motivated Scheduling Coordinator to join our growing team in Greensboro, NC. In this pivotal role, you will be responsible for ensuring our medical providers and patients have a seamless scheduling experience. We pride ourselves on our patient-centric approach and are looking for someone who thrives in a dynamic environment and possesses exceptional attention to detail.
If you are ready to advance your career in a supportive and innovative setting, we want to hear from you.
Apex Health Systems is currently seeking a highly motivated Scheduling Coordinator to join our growing team in Greensboro, NC. In this pivotal role, you will be responsible for ensuring our medical providers and patients have a seamless scheduling experience. We pride ourselves on our patient-centric approach and are looking for someone who thrives in a dynamic environment and possesses exceptional attention to detail.
If you are ready to advance your career in a supportive and innovative setting, we want to hear from you.
Responsibilities
- Appointment Management: Oversee and manage the daily scheduling of patient appointments, ensuring optimal provider utilization and minimal wait times.
- Communication: Serve as the primary point of contact for patients via phone and email, addressing inquiries and providing exceptional customer service.
- Record Updates: Accurately update patient demographics and medical information in electronic health records (EHR) systems.
- Conflict Resolution: Efficiently handle scheduling conflicts, reschedule appointments, and triage urgent requests to ensure continuity of care.
- Administrative Support: Coordinate travel arrangements and meeting logistics for internal staff and executive leadership.
- Workflow Optimization: Identify and implement process improvements to enhance the efficiency of the front desk operations.
Qualifications
- Experience: Previous experience in medical scheduling or administrative coordination is strongly preferred.
- Software Proficiency: Familiarity with scheduling software (e.g., Epic, AthenaHealth, or similar EHR systems) is a significant plus.
- Skills: Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
- Communication: Excellent verbal and written communication skills, with a professional and courteous demeanor.
- Education: High school diploma or GED required.
- Adaptability: Ability to work flexible hours, including occasional evenings or weekends, as needed.