Job Description
Join our dynamic healthcare team as a Scheduling Coordinator at Lubbock Health Partners! We're seeking a detail-oriented professional to optimize our patient appointment system while delivering exceptional customer service. This role is pivotal in ensuring seamless operations across our multi-specialty practice. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your organizational skills directly impact patient care quality. Lubbock offers affordable living, vibrant cultural attractions, and close-knit community spirit – making it the perfect place to grow your career!
Responsibilities
- Manage complex appointment scheduling across 15+ medical specialties
- Coordinate with physicians, nurses, and ancillary staff to optimize provider time
- Handle patient inquiries regarding appointments, insurance, and procedures
- Maintain accurate electronic health records (EHR) scheduling data
- Process cancellations, reschedules, and no-shows with proactive follow-up
- Collaborate with billing department for insurance verification
- Generate weekly/monthly scheduling efficiency reports
Qualifications
- Associate's degree in healthcare administration or related field
- 2+ years experience in medical scheduling or healthcare coordination
- Proficiency in EHR systems (Epic/Cerner preferred) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Strong attention to detail with ability to manage competing priorities
- Knowledge of HIPAA compliance and medical terminology
- Ability to work efficiently in a fast-paced clinical environment