Job Description
Join our award-winning healthcare team in Greensboro as a Scheduling Coordinator! We're seeking a detail-oriented professional to optimize patient flow and ensure seamless operations. This hybrid role offers competitive benefits, career growth opportunities, and the chance to make a real impact in patient care. If you thrive in fast-paced environments and excel at precision, apply today to become part of our mission-driven culture.
Responsibilities
- Manage physician schedules and coordinate patient appointments across multiple departments
- Utilize Epic EMR system to optimize appointment blocks and minimize wait times
- Act as primary liaison between patients, providers, and clinical staff for scheduling needs
- Proactively resolve scheduling conflicts and implement process improvements
- Generate performance reports on scheduling efficiency and patient access metrics
- Train staff on scheduling protocols and system updates
- Handle high-volume phone calls and electronic communications professionally
Qualifications
- Associate's degree or equivalent certification in healthcare administration
- 2+ years of experience in medical scheduling or healthcare coordination
- Proficiency in Epic EMR and scheduling software (e.g., Calendly)
- Exceptional organizational skills with attention to detail
- Strong verbal/written communication and conflict resolution abilities
- Experience working in HIPAA-compliant environments
- Ability to multitask in fast-paced clinical settings