Job Description
Join our award-winning healthcare team as a Scheduling Coordinator at MediSync Solutions! We're seeking a highly organized professional to optimize patient flow and provider schedules across our Raleigh network. This hybrid role combines remote flexibility with on-site collaboration at our state-of-the-art facility. You'll be the backbone of our patient experience, ensuring seamless appointments while supporting our mission of compassionate care. Enjoy competitive benefits, professional development opportunities, and a supportive team environment.
Responsibilities
- Manage complex multi-provider schedules using Epic EMR system
- Coordinate patient appointments across 3+ specialty departments
- Handle urgent scheduling requests with 15-minute response time
- Optimize clinic efficiency through real-time slot adjustments
- Communicate schedule changes via phone, email, and patient portal
- Collaborate with billing team for insurance verification
- Generate monthly utilization reports for department heads
Qualifications
- 3+ years healthcare scheduling experience required
- Proficiency in Epic EMR or similar scheduling software
- Exceptional communication and conflict resolution skills
- Ability to manage high-volume scheduling in fast-paced environment
- Associate's degree in healthcare administration or related field
- Certified Medical Administrative Assistant (CMA) preferred
- Advanced knowledge of HIPAA compliance protocols