Job Description
Join Portland's leading healthcare provider as a Scheduling Coordinator and become the heartbeat of our patient care operations. We're seeking a meticulous professional to orchestrate seamless appointment workflows across our multi-specialty clinics. In this pivotal role, you'll leverage advanced scheduling software to optimize provider calendars while delivering exceptional patient experiences through clear communication and proactive problem-solving. Our team offers competitive compensation, comprehensive benefits, and a collaborative environment where organizational excellence is celebrated.
Responsibilities
- Coordinate complex appointment schedules across 15+ healthcare providers using Epic EHR scheduling tools
- Optimize provider calendars to maximize patient access while maintaining optimal workflow efficiency
- Proactively communicate schedule changes to patients via phone, email, and patient portal
- Resolve scheduling conflicts with clinical staff to ensure seamless patient flow
- Generate daily/weekly reports on appointment metrics and provider utilization rates
- Maintain accurate patient records in compliance with HIPAA regulations
- Train new staff on scheduling protocols and system functionalities
Qualifications
- 3+ years of experience in medical scheduling or healthcare administration
- Expertise in Epic EHR scheduling systems and Microsoft Office Suite
- Proven ability to manage high-volume appointment calendars with 95%+ accuracy
- Exceptional communication skills with demonstrated patient service excellence
- Strong problem-solving abilities in fast-paced clinical environments
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Ability to work flexible hours including occasional evenings