Job Description
Join our dynamic healthcare team as a Scheduling Coordinator and become the backbone of patient care operations! We're seeking a detail-oriented professional to optimize appointment workflows and ensure seamless service delivery. This hybrid role offers competitive benefits, growth opportunities, and a supportive environment where your organizational skills directly impact patient satisfaction.
Responsibilities
- Manage physician schedules and coordinate patient appointments using EMR systems
- Coordinate referrals and verify insurance coverage for all scheduled procedures
- Communicate appointment changes to patients and providers via phone/email
- Maintain accurate electronic health records and scheduling documentation
- Collaborate with billing department to resolve scheduling-related claims issues
- Monitor appointment no-show rates and implement proactive retention strategies
- Train new staff on scheduling protocols and system usage
Qualifications
- Associate's degree or 2+ years of medical scheduling experience
- Proficiency in EMR systems (Epic/NextGen preferred)
- Exceptional communication and conflict resolution skills
- Strong knowledge of insurance verification processes
- Ability to manage high-volume scheduling with 95% accuracy
- Experience with patient confidentiality compliance (HIPAA)
- Proven ability to prioritize tasks in fast-paced environments