Job Description
Are you an organized, detail-oriented professional looking to launch a career in the booming healthcare industry? Apex Health Solutions is currently seeking a dedicated Scheduling Coordinator to join our dynamic team in Baltimore, MD.
We are proud to offer paid training and a clear pathway for career growth. In this role, you will serve as the first point of contact for our patients, ensuring their appointments are managed efficiently and their experience is seamless. If you excel at multitasking and thrive in a fast-paced environment, we want to hear from you.
Why Join Apex Health Solutions?
- Competitive Compensation: Earn between $18.00 - $25.00 per hour depending on experience.
- Paid Training Program: No prior experience? No problem. We provide comprehensive training to get you certified.
- Modern Work Environment: Collaborative culture with opportunities for advancement.
The Role
As our Scheduling Coordinator, you will be responsible for the smooth operation of our daily schedules. You will interact directly with patients, verify insurance details, and coordinate with medical providers to ensure timely care delivery.
Responsibilities
- Manage Patient Scheduling: Efficiently book, reschedule, and cancel patient appointments using our Electronic Health Record (EHR) system.
- Patient Communication: Answer incoming calls professionally, address inquiries regarding insurance and visit details, and provide exceptional customer service.
- Administrative Support: Maintain accurate records, update patient demographics, and prepare necessary paperwork for visits.
- Coordinate Care: Communicate with medical providers to ensure availability and facilitate timely referrals.
- Data Management: Monitor daily workflow and ensure the scheduling queue is optimized to reduce wait times.
- Compliance: Adhere to all HIPAA regulations and company policies regarding patient data privacy.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Healthcare Administration preferred.
- Experience: Previous experience in a medical front-office or scheduling role is highly desired, but we will train the right candidate.
- Technical Skills: Proficiency with Microsoft Office Suite (Excel, Word) and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with a focus on patient empathy.
- Organization: Strong attention to detail and the ability to prioritize tasks effectively in a high-volume setting.
- Reliability: Must be available to work full-time hours, including potential weekends or evenings.