Job Description
Virginia Health Connect is seeking a highly organized and detail-oriented Scheduling Coordinator to join our dynamic team in Richmond, VA. We are proud to offer a competitive $5,000 sign-on bonus for qualified candidates to celebrate our continued growth and expansion. In this pivotal role, you will be the first point of contact for our patients, ensuring seamless coordination of medical appointments and administrative processes. If you thrive in a fast-paced healthcare environment and possess excellent communication skills, we want to hear from you.
Our mission is to provide exceptional patient care through efficient operations. As a Scheduling Coordinator, you will play a critical role in optimizing our daily workflow, reducing wait times, and ensuring our patients receive the timely attention they deserve. Join a supportive company culture that values professional development and employee well-being.
Responsibilities
- Manage and coordinate patient appointments using the EMR/EHR system (EPIC, Cerner, or similar).
- Greet patients via phone and in-person, verifying insurance information and collecting co-pays as needed.
- Schedule specialist consultations, diagnostic tests, and follow-up appointments based on provider availability.
- Reschedule or cancel appointments professionally while minimizing patient inconvenience.
- Maintain accurate and up-to-date patient records and ensure all documentation is compliant with HIPAA regulations.
- Collaborate with clinical staff to resolve scheduling conflicts and optimize provider schedules.
- Process referrals and facilitate communication between patients, physicians, and external facilities.
Qualifications
- High School Diploma or GED required; Associate’s degree in Healthcare Administration or related field preferred.
- Minimum of 1-2 years of experience in medical scheduling, patient coordination, or a related administrative role.
- Proficiency with electronic health record (EHR) software and practice management systems.
- Strong verbal and written communication skills with a focus on customer service excellence.
- Excellent organizational skills and the ability to multitask in a high-volume, fast-paced environment.
- Must be proficient in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to work flexible hours, including occasional evenings or weekends if required.