Job Description
Are you an organized professional looking to make a meaningful impact in healthcare? Apex Health Solutions is seeking a dedicated Scheduling Coordinator to join our growing team in Saint Paul, MN. In this pivotal role, you will be the face of our operations, ensuring that our patients receive timely care and that our clinical teams run efficiently.
We pride ourselves on a collaborative culture where your contributions are valued. If you have a knack for logistics and a passion for helping others, we want to hear from you.
Responsibilities
- Manage and coordinate patient appointments, ensuring optimal provider schedules and minimizing wait times.
- Utilize advanced scheduling software to update patient records and maintain an accurate calendar.
- Communicate effectively with patients to confirm appointments, reschedule cancellations, and provide necessary pre-visit instructions.
- Verify patient insurance eligibility and benefits prior to scheduled visits.
- Process incoming calls and inquiries with a focus on customer service excellence and problem resolution.
- Collaborate with clinical staff and administrative teams to resolve scheduling conflicts and logistical issues.
- Maintain and organize patient files and documentation in compliance with HIPAA regulations.
Qualifications
- High school diploma or GED required; associate degree or relevant certification preferred.
- Previous experience in a medical or administrative scheduling role is highly desirable.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and electronic health record (EHR) systems.
- Excellent verbal and written communication skills with a patient-first approach.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work independently and make sound decisions under pressure.
- Valid driver’s license and reliable transportation are required.