Job Description
Join our award-winning healthcare team in San Jose as a Scheduling Coordinator! We're offering a $5,000 sign-on bonus for qualified candidates who start before December 31st. This is your opportunity to make a real impact in patient care coordination while advancing your career in one of California's most vibrant tech hubs.
MediSync Health Partners is a leading multi-specialty practice dedicated to delivering exceptional patient experiences. As a key member of our operations team, you'll ensure seamless scheduling across 15+ departments, optimize provider workflows, and become the central point of contact for our patients and clinical staff. We provide comprehensive training, career development pathways, and a collaborative environment where your contributions are valued.
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ departments while maintaining 95%+ scheduling accuracy
- Optimize provider schedules to maximize patient access and minimize wait times
- Act as primary point of contact for patients regarding appointment changes, insurance verification, and pre-visit instructions
- Collaborate with clinical staff to manage urgent scheduling requests and overflow cases
- Maintain and update scheduling systems (Epic EMR experience preferred) with real-time data integrity
- Generate monthly scheduling reports to identify bottlenecks and efficiency opportunities
- Train new staff on scheduling protocols and system navigation
Qualifications
- 3+ years of experience in healthcare scheduling or patient coordination
- Proficiency in scheduling software and EMR systems (Epic preferred)
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong organizational skills with ability to manage competing priorities in fast-paced environment
- Knowledge of insurance verification and prior authorization processes
- Associate's degree in healthcare administration or related field (Bachelor's preferred)
- Experience with HIPAA compliance and patient privacy protocols
- Spanish bilingual proficiency highly desirable