Job Description
Are you a technical expert ready to take your career to the next level?
Apex Digital Solutions is seeking a Senior IT Specialist to join our dynamic team. We are offering a remote work arrangement for candidates based in the Detroit, MI area. We believe in equipping our team with the best tools to succeed, so we provide all necessary hardware and software.
As a key member of our technical support team, you will be responsible for maintaining our robust IT infrastructure, troubleshooting complex issues, and ensuring seamless operations for our clients. If you are looking for a full-time position with comprehensive benefits and top-of-the-line equipment, apply today!
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via remote channels.
- Manage and maintain the company's inventory of equipment, ensuring all devices are deployed and configured correctly.
- Install, configure, and upgrade workstations, peripherals, and mobile devices.
- Monitor system performance and security to prevent breaches and ensure data integrity.
- Collaborate with cross-functional teams to implement new IT solutions and improve workflow efficiency.
- Document technical procedures, tickets, and resolutions in our centralized knowledge base.
Qualifications
- Minimum of 3-5 years of experience in IT support, help desk, or systems administration.
- Strong understanding of hardware components, operating systems (Windows, macOS), and network protocols.
- Experience with remote desktop tools and virtualization software.
- Excellent problem-solving skills and the ability to work independently in a remote environment.
- CompTIA A+ or higher certification is highly preferred.
- Valid driver's license and willingness to travel to the Detroit office for quarterly team building (if applicable).