Job Description
Join our dynamic remote team as a Senior IT Support Specialist! We're urgently hiring tech professionals in Houston to deliver exceptional virtual IT support. Enjoy 100% work-from-home flexibility while solving complex technical challenges for enterprise clients. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a rapidly scaling tech environment.
As a cornerstone of our remote operations, you'll troubleshoot systems, optimize network performance, and implement cutting-edge security protocols—all from your home office. Our collaborative culture values innovation and work-life balance, making this ideal for self-motivated tech experts seeking impactful remote careers in Houston.
Responsibilities
- Provide Tier 3 remote technical support for enterprise clients via phone, email, and virtual chat
- Diagnose and resolve complex hardware/software issues including cloud infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical solutions and create knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
- Maintain SLAs for 99.9% system uptime across remote operations
Qualifications
- Bachelor's degree in Computer Science or equivalent IT certification
- 5+ years of experience in remote IT support or cloud administration
- Expertise in AWS/Azure, Active Directory, and enterprise networking
- Strong troubleshooting skills for Windows/Linux environments
- Certifications (CompTIA Security+, CCNA, or equivalent)
- Proven ability to manage multiple priorities in remote settings