Job Description
Join InnovateTech Solutions as a Senior Remote IT Support Specialist and revolutionize how we deliver seamless tech experiences to our global clients. This urgent, 100% work-from-home opportunity offers unmatched flexibility while tackling cutting-edge challenges in a dynamic, award-winning environment. You'll be the backbone of our digital infrastructure, empowering teams with innovative solutions while enjoying competitive benefits and career growth.
We're seeking tech-savvy professionals ready to make an immediate impact. If you thrive in remote settings and possess exceptional problem-solving skills, this is your moment to shine with a company that values your expertise and prioritizes work-life balance.
Responsibilities
- Provide Tier 3 technical support for cloud-based systems, SaaS applications, and remote infrastructure
- Lead incident resolution for critical system outages with SLA adherence
- Develop automation scripts for routine IT operations using Python/PowerShell
- Collaborate with cross-functional teams on cybersecurity protocols and compliance
- Document knowledge base articles and troubleshooting guides
- Mentor junior support staff and optimize remote workflows
Qualifications
- 5+ years in IT support with 2+ years of remote work experience
- Expertise in AWS/Azure, Active Directory, and VPN technologies
- CompTIA Security+ or equivalent certification required
- Proficient in Jira, ServiceNow, and enterprise monitoring tools
- Exceptional written and verbal communication skills
- Bachelor's degree in Computer Science or related field
- Experience with VoIP systems and endpoint management