Job Description
Join TechFlow Solutions as a Senior Remote IT Support Specialist and revolutionize how we empower distributed teams! We're a cutting-edge tech company headquartered in Oakland, CA, seeking a dynamic professional to deliver exceptional remote IT support. Equipment provided! Enjoy a fully remote work environment with all necessary hardware delivered to your home office. This is your chance to build a high-impact career while maintaining work-life balance.
We're investing heavily in our remote infrastructure and need a tech-savvy expert to troubleshoot complex systems, implement security protocols, and innovate digital workflows. If you're passionate about solving technical challenges and supporting remote teams, apply today!
Responsibilities
- Deliver comprehensive remote IT support via phone, chat, and video for 200+ employees nationwide
- Manage and optimize company-provided hardware (laptops, peripherals, networking gear)
- Implement and maintain cybersecurity protocols for remote work environments
- Diagnose and resolve complex technical issues across Windows/macOS/Linux platforms
- Collaborate with cross-functional teams to deploy new software and systems
- Create and maintain technical documentation for remote work processes
Qualifications
- 5+ years of experience in remote IT support or system administration
- Expertise in cloud platforms (AWS/Azure/GCP) and SaaS applications
- Certification in CompTIA Network+ or equivalent cybersecurity certification
- Proven ability to troubleshoot complex network and hardware issues remotely
- Exceptional communication skills for clear technical guidance to non-technical staff
- Experience with ITSM tools (ServiceNow, Jira Service Desk) and remote access solutions