Job Description
Join TechFlow Solutions as a Senior Remote IT Support Specialist and experience the freedom of working from anywhere in Florida! We provide all necessary equipment, including high-performance laptops, dual monitors, and ergonomic peripherals. As a key member of our distributed team, you'll deliver exceptional technical support to enterprise clients while enjoying Florida's vibrant lifestyle.
This fully remote position offers the perfect blend of professional growth and work-life balance. You'll collaborate with innovative professionals across the Sunshine State while maintaining cutting-edge technical skills in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems via remote channels
- Diagnose and resolve complex network, security, and infrastructure issues
- Implement and maintain remote monitoring tools for proactive system health
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct remote system audits and security compliance assessments
- Train end-users on new technologies and security protocols
Qualifications
- 5+ years of experience in remote IT support or systems administration
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for network and hardware issues
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Valid Florida driver's license for occasional on-site visits