Job Description
Join Milwaukee Tech Innovators as a Senior Remote Support Specialist and become part of our award-winning team! We're seeking a tech-savvy professional to provide exceptional remote technical support to our clients across Wisconsin. This immediate hire opportunity offers competitive compensation, full benefits, and the flexibility to work from anywhere in the US. You'll leverage cutting-edge tools to resolve complex technical issues while collaborating with our dynamic team of engineers and product specialists.
Responsibilities
- Diagnose and resolve complex technical issues via remote support channels
- Document all interactions and solutions in our CRM system
- Collaborate with engineering teams to escalate critical issues
- Develop and maintain technical knowledge base articles
- Conduct proactive system health checks for key clients
- Train clients on new software features and best practices
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 5+ years of technical support experience
- Expertise in Windows/macOS troubleshooting and networking
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification required
- Experience with CRM systems (Salesforce preferred)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Background in cloud technologies (AWS/Azure) preferred