Job Description
Join TechFlow Solutions as a Senior Remote Support Specialist and elevate your career in our dynamic Miami-based team! We provide all necessary equipment including ergonomic chairs, dual monitors, and high-performance laptops to ensure your productivity. Enjoy a fully remote work environment with competitive benefits and opportunities for professional growth.
Responsibilities
- Deliver exceptional technical support via phone, chat, and email
- Diagnose and resolve complex hardware/software issues
- Document cases meticulously in CRM systems
- Collaborate with cross-functional teams on product improvements
- Train junior support staff on best practices
- Analyze support metrics to enhance customer satisfaction
Qualifications
- 3+ years in technical support or helpdesk roles
- Proficiency with remote access tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS environments
- Certifications (CompTIA A+, Google IT Support) preferred
- Excellent written and verbal communication skills
- Ability to work independently in remote settings
- Experience with ticketing systems (Zendesk, Jira)