Job Description
Join our elite remote tech support team and deliver enterprise-grade solutions from the vibrant heart of Las Vegas! We're seeking a seasoned Senior Tech Support Specialist to provide exceptional remote technical assistance to Fortune 500 clients. Enjoy competitive compensation, cutting-edge tools, and a flexible remote work environment while representing our award-winning IT services.
As a cornerstone of our client success team, you'll troubleshoot complex infrastructure challenges, implement security protocols, and drive digital transformation initiatives. This role offers unparalleled growth opportunities in a rapidly expanding tech ecosystem.
Responsibilities
- Provide Tier 3 remote technical support for cloud infrastructure, SaaS applications, and enterprise systems
- Lead incident resolution for critical outages and security breaches
- Develop and maintain automation scripts for common support workflows
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Document technical procedures and create comprehensive knowledge base articles
- Mentor junior support staff through advanced troubleshooting methodologies
- Conduct quarterly system health assessments for key clients
Qualifications
- 5+ years of enterprise-level remote technical support experience
- Expertise in AWS/Azure environments and hybrid IT infrastructure
- CompTIA Security+ and CCNA certifications required
- Proficiency with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong scripting skills in Python/PowerShell for automation
- Excellent written communication for technical documentation
- Experience with PCI DSS and HIPAA compliance frameworks
- Ability to work independently across multiple time zones