Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking a highly motivated professional to deliver exceptional technical assistance to our diverse client base across the tri-state area. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, fast-paced environment. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows, macOS, and Linux platforms
- Provide Tier 3 support for enterprise-level networking equipment (Cisco, Juniper, Palo Alto)
- Manage ticket queues in ServiceNow and maintain SLA compliance with 98%+ resolution rates
- Document technical procedures and create knowledge base articles for internal teams
- Collaborate with cross-functional teams to implement infrastructure upgrades
- Conduct remote security audits and vulnerability assessments
- Train junior staff on advanced troubleshooting methodologies
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in scripting (Python, PowerShell) for automation
- Experience with VPN solutions (Fortinet, Cisco AnyConnect)
- Strong analytical skills with ability to troubleshoot multi-layered systems
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision