Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and elevate your career in one of America's fastest-growing tech hubs. We're seeking elite professionals to deliver exceptional technical support to our Fortune 500 clients while enjoying the flexibility of remote work. With competitive compensation, comprehensive benefits, and career advancement opportunities, this role is designed for high-performing individuals who thrive in dynamic environments.
As a cornerstone of our client success team, you'll leverage cutting-edge tools and methodologies to resolve complex technical challenges. Our Phoenix-based operation combines the energy of a vibrant tech scene with the autonomy of remote work, allowing you to achieve professional excellence without geographical constraints.
Responsibilities
- Provide advanced remote technical support to enterprise clients via phone, email, and chat platforms
- Diagnose and resolve complex hardware, software, and network infrastructure issues
- Document all technical procedures and resolutions using our proprietary ticketing system
- Mentor junior support staff and contribute to knowledge base development
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Participate in after-hours on-call rotation for critical system escalations
- Analyze support metrics to identify process improvement opportunities
Qualifications
- 5+ years of enterprise-level technical support experience
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ and CCNA certifications required
- Proven experience with remote access tools (TeamViewer, AnyDesk) and monitoring systems
- Exceptional problem-solving abilities with minimal supervision
- Strong written and verbal communication skills for technical/non-technical audiences
- Ability to manage multiple high-priority tickets simultaneously