Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist in Washington, DC! We're seeking a technically savvy professional to provide exceptional remote technical support to our government and enterprise clients. Enjoy a competitive salary, flexible work hours, and comprehensive benefits while making a tangible impact. Our culture values innovation, collaboration, and continuous learning, with opportunities for professional growth and certifications. Why work with us?
- 100% remote work with cutting-edge technology
- Health, dental, and vision insurance
- 401(k) with company matching
- Annual professional development stipend
- Flexible PTO policy
Responsibilities
- Diagnose and resolve complex technical issues across Windows, macOS, and Linux systems
- Provide remote support via phone, email, and ticketing systems (ServiceNow)
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Document troubleshooting procedures and knowledge base articles
- Collaborate with network security teams on incident response
- Mentor junior support staff on best practices
- Implement system monitoring tools for proactive issue resolution
Qualifications
- 5+ years of experience in remote IT support or helpdesk roles
- Expert-level knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Certifications required: CompTIA Network+ or Security+
- Experience with SCCM, Intune, or enterprise endpoint management
- Strong scripting skills (PowerShell/Bash)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Clearances: Must be eligible for Public Trust clearance