Job Description
Join our award-winning tech support team and become the hero of remote workspaces! TechSolve Solutions is seeking a Senior Remote Tech Support Specialist to deliver exceptional service to our growing client base in Tulsa and beyond. As a fully remote role, you'll leverage cutting-edge tools to diagnose and resolve complex technical issues while maintaining our industry-leading 98% customer satisfaction rate.
We offer comprehensive benefits including health insurance, retirement matching, and professional development stipends. This is your chance to grow your career while supporting the digital transformation of businesses across America.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Provide Tier 2/3 support for cloud infrastructure (AWS, Azure, GCP)
- Document troubleshooting processes and create knowledge base articles
- Collaborate with network security teams on incident response protocols
- Maintain SLAs with 99.9% uptime for critical client systems
- Train junior support staff on advanced troubleshooting methodologies
- Implement automation solutions for recurring technical issues
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Experience with ticketing systems (Zendesk, Jira Service Desk)
- Strong analytical skills for root cause analysis
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision
- Knowledge of cybersecurity best practices