Job Description
Join TechSolve Inc.'s dynamic remote team and revolutionize tech support from the comfort of your Oakland home! We're hiring passionate Senior Tech Support Specialists to deliver exceptional customer experiences. Equipment provided – including a high-performance laptop, dual monitors, and noise-canceling headphones. Enjoy full benefits, flexible hours, and a collaborative culture that values innovation. If you thrive solving complex technical challenges while making a tangible impact, this is your dream opportunity.
Responsibilities
- Deliver expert-level technical support via phone, chat, and remote diagnostics
- Resolve hardware/software issues for enterprise clients using proprietary tools
- Document solutions in knowledge base with clear, actionable instructions
- Collaborate with cross-functional teams to improve support workflows
- Train junior specialists on advanced troubleshooting techniques
- Monitor system health and proactively address potential escalations
Qualifications
- 5+ years in enterprise IT support with cloud infrastructure experience
- Expertise in Windows/macOS, networking, and cybersecurity protocols
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Exceptional written/verbal communication skills
- Proven ability to manage multiple high-priority tickets simultaneously
- Self-motivated with strong time management in remote environments